Support
Help Centre
Browse common topics below. For account or transaction matters, sign in and use in-app messaging for a faster response.
Browse by topic
Getting started
- How do I create an account?
- What identity verification is required?
- Which countries are supported?
- What transaction types does EscrowSign support?
Transactions
- How do I start a new transaction?
- How do I invite a counterparty?
- What happens after both parties agree to the terms?
- Can I modify the terms after a transaction starts?
- How do inspection periods work?
Payments & funds
- How do I fund a transaction?
- What payment methods are accepted?
- When are funds released to the seller?
- What fees does EscrowSign charge?
- How long do refunds take?
Disputes
- How do I raise a dispute?
- What evidence should I submit?
- How long does a dispute take to resolve?
- What decisions can EscrowSign make in a dispute?
Account & security
- How do I enable two-factor authentication?
- How do I change my password?
- What should I do if I suspect unauthorised access?
- How do I close my account?
OTC trading
- What is OTC escrow and how does it work?
- How do I contact a verified OTC trader?
- What coins and fiat currencies are supported?
- Are OTC traders verified by EscrowSign?
Security reminder: EscrowSign will never contact you asking for your password, OTP, seed phrase, or to transfer funds via email or outside your authenticated transaction workspace. If you receive such a request, do not comply and report it immediately.
Still need help?
Submit a support request
Use our contact form for general enquiries. We respond within 1–2 business days.
In-app messaging
For active transaction matters, use the messaging system inside your transaction workspace for the fastest response.
Complaints
If you are dissatisfied with our service, you can raise a formal complaint through our complaints process.