Terms of Service

1. Introduction and scope

These Terms of Service (“Terms”) govern your access to and use of the EscrowSign transaction coordination platform (“Platform”). By creating an account or using the Platform, you agree to these Terms and our Privacy Notice, Cookie Notice, and any other policies referenced herein.

EscrowSign provides transaction coordination technology only. Regulated payment, escrow, banking, custody, legal, title, and verification services are provided by independent licensed partners. Availability depends on jurisdiction, asset type, transaction value, and successful verification.

2. Eligibility and legal capacity

You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into binding agreements. Business users must have authority to bind their organisation.

You must not be subject to any applicable sanctions, export controls, or prohibitions. You represent that all information you provide is accurate and complete.

3. Account registration and security

You must provide accurate information during registration and keep it current. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised access.

4. Identity verification

You must complete identity and risk verification before transacting. We may request additional information at any time. Verification decisions are final subject to the appeal process. We may restrict or close accounts that fail verification or present unacceptable risk.

5. Supported jurisdictions

Services are available only in supported jurisdictions and for approved transaction types. Accessing the Platform does not confirm availability in your country. Transaction eligibility is determined at the time of each transaction, not on account creation.

6. Role of the platform

EscrowSign is a transaction marketplace and workflow-management platform. We do not hold funds, provide escrow custody, banking, payment, legal, title, or investment services. These services are provided by independent licensed partners under their own terms. We record transaction instructions, milestones, evidence, approvals, disputes, and communications.

7. Transaction creation and binding terms

Transactions are created through the Platform’s structured wizard. Both parties must electronically accept the same version of the transaction terms. Any material amendment requires both parties to accept a new version. The transaction terms form a binding agreement between the parties.

8. Funding

Payment is processed by the licensed payment or escrow partner identified in the transaction. You must follow the funding instructions shown inside your authenticated account. Do not send funds based on instructions received by email, phone, or message. The seller is not authorised to transfer the asset until cleared funds are confirmed.

9. Inspection and acceptance

On delivery, you will have the agreed inspection period to verify the asset. If you do not raise a dispute within the inspection period, acceptance may be recorded. Acceptance of a transaction may be final except where mandatory law provides otherwise.

10. Release

Funds are released to the verified seller only after all release conditions are satisfied, including: completed verification, cleared funds, required documents, satisfied asset-transfer condition, expired or accepted inspection period, and no active dispute, court order, sanctions alert, or compliance hold.

11. Cancellation and refunds

Cancellation terms are agreed in the transaction terms. Refunds are subject to the Refund, Cancellation, and Chargeback Policy. Refunds are returned to the original verified funding source unless legally reviewed otherwise. Unrecoverable provider costs may be deducted.

12. Disputes

The Platform provides a structured dispute workflow. EscrowSign may administer the contractual workflow and preserve evidence but is not a court. Some disputes must be decided by a licensed provider, arbitrator, court, registry, government authority, or qualified professional.

13. Fees and taxes

All fees are disclosed before agreement. Fees are non-refundable except as specified in the Refund Policy. You are responsible for all applicable taxes. EscrowSign does not provide tax advice.

14. Prohibited use

You must not use the Platform for any prohibited transaction, fraudulent purpose, or in violation of applicable law. See the Prohibited and Restricted Use Policy for the full list. Violations may result in immediate account suspension, transaction freeze, and reporting to authorities.

15. Intellectual property

EscrowSign and its licensors own all intellectual property in the Platform. You may not copy, modify, distribute, or create derivative works from Platform content without our written consent.

16. Account suspension and compliance holds

We may suspend, restrict, or close accounts and freeze transactions where required by law, regulation, court order, sanctions obligations, fraud prevention, or risk management. We may not always be able to disclose the reason.

17. Disclaimers

EscrowSign does not guarantee that a user, asset, document, valuation, statement, or transaction is legitimate. Verification and screening reduce risk but do not eliminate it. The Platform is provided “as is” without warranties of any kind to the maximum extent permitted by law.

EscrowSign does not recommend assets, determine fair value, guarantee returns, or advise whether a transaction is suitable. Information on the Platform is general information, not legal, tax, accounting, investment, or financial advice.

18. Limitation of liability

[PLACEHOLDER — TO BE COMPLETED BY LEGAL COUNSEL. Must not remove mandatory consumer rights.]

19. Governing law and jurisdiction

[PLACEHOLDER — Governing law and dispute resolution clause to be determined by legal counsel based on entity jurisdiction.]

20. Consumer-law savings clause

Nothing in these Terms removes, limits, or restricts any rights you may have as a consumer under mandatory applicable law. Where any term conflicts with mandatory consumer rights, mandatory law prevails.

21. Changes to these terms

We may update these Terms. We will notify you of material changes by email and in-app notification. Continued use of the Platform after the effective date of changes constitutes acceptance.

22. Contact

For questions about these Terms, contact us through the official website’s contact page.