Law Enforcement and Government Request Guidelines

1. Our obligations

EscrowSign complies with lawful requests from competent authorities in accordance with applicable law. We cooperate with law enforcement investigations into fraud, money laundering, terrorist financing, sanctions evasion, and other serious criminal conduct.

We report suspicious activity to relevant financial intelligence units as required by applicable AML/CTF legislation. We do not disclose whether a report has been made to a subject (tipping-off restrictions apply).

2. How to submit a request

All formal requests must be submitted in writing to:

[PLACEHOLDER — Law Enforcement liaison contact address / email to be confirmed. Do not use general customer support contact for law enforcement requests.]

Requests must be submitted by an authorised representative of a competent authority. We cannot accept requests from members of the public, private investigators, or legal representatives acting on behalf of private parties (unless compelled by court order).

3. Types of requests we can respond to

• Court orders, subpoenas, and judicial production orders
• Preservation orders — we will preserve specified data pending a formal production order
• Search warrants served by competent authorities in our jurisdiction
• Regulatory requests from licensed supervisory authorities with jurisdiction over EscrowSign or its licensed partners
• Financial intelligence unit requests under applicable AML/CTF legislation
• Mutual legal assistance treaty (MLAT) requests routed through appropriate channels

4. Requirements for valid requests

To process a request, we require:

• Official documentation on agency letterhead with badge number or authority reference
• A clear description of the legal authority for the request
• Specific identifiers for the account(s) or data sought (where possible)
• A statement of the purpose of the request (to the extent permitted)
• Contact details of the authorised requesting officer

We may seek legal advice before complying with requests that are ambiguous, overbroad, or outside our jurisdiction. We will respond to all valid requests as promptly as practicable.

5. Emergency disclosure

In genuine emergencies involving an imminent risk to life, we may provide limited data disclosure without a formal legal order, at our discretion. Emergency requests must clearly state the nature of the emergency and the imminent risk. Emergency disclosures are logged and subject to retrospective legal review.

[PLACEHOLDER — Emergency contact channel to be confirmed.]

6. Account restriction and asset freezing

We can place compliance holds on accounts and transactions where required by court order, sanctions obligation, or regulatory direction. Requests for account restriction must be accompanied by appropriate legal authority.

Note that EscrowSign does not hold funds. Any request to freeze or seize funds must also be directed to the relevant licensed payment or escrow partner identified in the transaction.

7. User notification

Unless prohibited by law, court order, or tipping-off restrictions, we may notify a user that we have received a request for their data before complying, to allow them to seek legal advice. We will not notify users where doing so would obstruct an investigation or violate applicable law.

8. Jurisdiction

[PLACEHOLDER — The jurisdictions in which EscrowSign operates and is licensed will determine which legal authorities have jurisdiction to compel disclosure. This section should be completed by legal counsel once the operating jurisdictions are confirmed.]

9. Cost recovery

[PLACEHOLDER — Confirm whether EscrowSign will seek cost recovery for law enforcement compliance, and under what circumstances, based on applicable law in each jurisdiction.]